Question 1

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on the size of your order: $10 for standard orders, stepping up to $15 and $20 for larger and bulk orders.

Question 2

How long will my order take to arrive?

Accepted Answer

Orders dispatch within 1–2 business days from Brisbane. Queensland 1–3 business days, NSW/VIC/ACT 2–5 business days, SA/WA/NT/TAS 3–7 business days. You receive a tracking number once posted.

Question 3

Do you ship internationally?

Accepted Answer

Not at this stage. We ship within Australia only.

Question 4

Can I track my order?

Accepted Answer

Yes, all orders include tracking. You'll receive an email with your tracking number once dispatched.

Question 5

Are your cards genuine / official product?

Accepted Answer

Yes. All cards are genuine Select Australia product, sourced directly from sealed retail and hobby boxes. We never knowingly sell reprints, fakes, or damaged product.

Question 6

What condition are the cards in?

Accepted Answer

All cards are pulled fresh from sealed product, sleeved immediately and stored properly. We grade honestly. Any visible flaw is noted in the listing.

Question 7

What's the difference between retail and hobby cards?

Accepted Answer

Retail packs are sold in supermarkets and newsagents with a fixed set of card types at a lower price. Hobby packs are sold through card shops, contain more cards per pack, and include exclusive insert types not found in retail.

Question 8

What are numbered cards?

Accepted Answer

Numbered cards are limited-print inserts stamped with a serial number, e.g. "025/100". The number tells you which copy you have out of the total print run. Lower print runs are rarer.

Question 9

What are parallels?

Accepted Answer

Parallels are alternate versions of base cards with different foil finishes, colours, or die-cut shapes. In 2026 League Heroes the Silver Foil, Colours Die Cut Gold, and Luminous cards are all parallels. Same player, distinct look, rarer than base.

Question 10

Do you sell full sets or starter packs?

Accepted Answer

We sell individual cards (singles), so you can buy exactly the cards you need to complete your set rather than buying packs and hoping for the right pulls.

Question 11

What if my order arrives damaged?

Accepted Answer

Get in touch straight away with a photo and we will sort it out. Every order is packed seriously (penny sleeve, top loader, rigid mailer) so transit damage is rare.

Question 12

Can I return a card I changed my mind about?

Accepted Answer

Change-of-mind returns aren't accepted, but if there's a genuine issue (wrong card, damaged in transit, not as described) contact us and we'll fix it.

Question 13

Where are you based?

Accepted Answer

Brisbane, Queensland. All orders are dispatched from Brisbane via Australia Post.

Question 14

How do I contact you?

Accepted Answer

Email support@schmitscards.com or use our contact page. We aim to reply within 1 business day.

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